Customer Service so far has been beyond my expectations.  Pricing has been competitive... I am writing this prior to my job going to press.  I am going to take up this review upon completion to see how the overall experience relates to the pre-press experience.  In short, these guys saved me a huge headache by asking me to look at the spot colors on my business cards.. another local printer didn't even mention it and upon going to pinball they spent at least 45 minutes with me confirming colors, explaining the process and discussing appropriate alternatives for getting things printed as I hoped.  Small, quaint printer in SE (near Ladd's) that has done work for a ton of killer local companies!